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Curriculum vitae

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Overview

Expert in government technology. Skilled in culture change, product strategy, design, development, communications and marketing. Focus areas: web standards, accessibility, security, open source, data and content strategy.

Experience

Founder/Maintainer, GovFresh

May 2009 – Present

  • Founder of government technology media and innovation lab.
  • Features interviews with government leaders, commentary, podcasts, videos, resources.

Co-founder/Maintainer, ScanGov

January 2024 – Present

  • Built a tool that tracks key measures on U.S. government websites.
  • Work with state and federal governments to fix problems it finds.
  • Featured in industry publications FedScoop, StateScoop, and Government Technology.

CEO/Co-founder, ProudCity

January 2016 – November 2024

  • Founded a cloud platform for local governments. It helps them buy, build and run digital tools. Examples: websites, meetings, forms and payments.
  • Led sales, marketing and product strategy.
  • Serve 100+ U.S. municipalities (cities, counties, agencies).
  • Achieved a 99% customer retention rate.
  • Named a Government Technology GovTech 100 company.

Co-founder/Maintainer, Proudly Serving

August 2021 – Present

  • Founder and lead author of a book written with many people. It grows public sector digital culture.
  • Community contributions from 25+ U.S. public, private, and nonprofit leaders.

Strategist, CivicActions

January 2016 – December 2021

  • Helped position a digital services firm for the federal market. Used executive networks and media placements.
  • Launched Agile Government Leadership, now Technologists for the Public Good. It connects and educates government. Its focus is agile digital services.
  • Built an internal community of practice for web accessibility.

Product Designer, Alpha.CA.gov

December 2019 – March 2020

  • Incubator team for what is now the California Office of Data and Innovation.
  • Led product design for a short state experiment to redesign CA.gov.
  • Mentored team on open culture (working publicly, using appropriate tools).
  • Helped write and deliver the project story to press.

Maintainer, GovPress

December 2014 – August 2019

  • Co-developed and maintained a WordPress government theme.
  • Supported 1,000+ active installations (including non-government).

Consultant

January 2010 – December 2015

#### NuCivic (acquired)

  • Led rebranding for open source civic solutions platform.
  • Developed product strategy for the open data platform DKAN.

#### FedScoop/StateScoop

  • Led editorial and digital operations.
  • Wrote and hosted video and podcast interviews with government IT leaders.
  • Co-hosted FedOSS podcast focused on open source in the federal government.
  • Ran an SEO strategy. It got page-one results for key search terms.

Founder, HowYouEco

April 2008 – January 2010

  • Founded a green lifestyle marketplace of products, services, and resources.
  • Named one of the “Five Great Green Web Communities” by Simple Earth Media.

Product Designer, Inspire.com

October 2006 – December 2007

  • Led product strategy and design for a unified health and wellness platform.
  • Rebranded from ClinicaHealth to Inspire.com.

Product Director, Technical Communities

April 2005 – August 2006

  • Led the launch of an online marketplace for secondary science and tech equipment.
  • Developed site UI, branding guidelines, and marketing strategy.

Senior Marketing Coordinator, Technical Communities

June 2002 – March 2005

  • Part of the core team. We turned a near-shuttered dot-com startup into a real business.
  • Led strategy and development of in-house CRM and sales management tools.
  • Coordinated corporate partnership with eBay.

User Interface Designer, Technical Communities

January 2001 – June 2002

  • Produced front-end specifications for an online science and tech marketplace.
  • Managed outbound email campaigns.

Consultant

August 2000 – December 2000

  • Led web strategy and development for various organizations.

Web Production Coordinator, ASAE and The Center for Association Leadership

March 1999 – July 2000

  • Led a second website redesign and content move for a national trade group.
  • Managed day-to-day site updates, content design, and production schedule.

Writer, ASAE and The Center for Association Leadership

August 1997 – March 1999

  • Wrote, edited, and designed an executive management membership newsletter.

Editor-in-Chief/Managing Editor, Broadside

January 1996 – May 1996

  • Led George Mason University newspaper to its first national Associated Collegiate Press honors.
  • Received GMU Student Leader award for role as editor-in-chief.
  • Managed 25 staff members and a $150,000 annual budget.

Education

  • BA, International Studies, George Mason University
  • BA, Government and Politics, George Mason University